Why have I not received my product yet?
How do I track the status of my order(s)?
What is the difference between shipping and delivery?
Do I have to pay any shipping or delivery charges?
What should I do if I find my package opened or tampered with upon delivery?
Which courier company do Customers use for delivery?
I want to ship something abroad. Can I do that?
When will I get my refund?
How do I return or replace a product?
How do I cancel my order?
What do I do if I receive wrong product?
What do I do if I receive a faulty product?
What are the Terms and Conditions for return/replacement?
I am not satisfied with the quality of product I received. What should I do?
What do I do if the product received is physically damaged?
How long will it take to cancel my order?
What if I choose to have replacement and the product is sold out on Shoparno.com?
What do I do if product received is different from the description on Shoparno.com?
Is there any item not eligible for return/replacement?
Do I need to pay the courier company to send my product back? Will I get the money back?
Why was my order cancelled?
Do Customer’s products come with guarantee/warranty details?
I haven't received any SMS/e-mail confirmation about the order I just placed on Shoparno.com. What should I do?
I have added a few products to my cart but I won't be buying them now. Can Customers save my list?
Can I buy more than one product in one go?
I am interested in a product that is sold out. How can I buy it?
I don't know how to buy online. What should I do?
How do I know my purchase is complete?
I did not get an invoice with my product bought from Shoparno.com. What should I do?
How do I check my Shoparno Credit balance?
I don't remember my password. Help!
I don't want to receive any e-mails from Shoparno.com anymore. What should I do?
I am concerned about the privacy of my personal information I have shared with Shoparno.com.
Is it necessary for me to sign up before I buy anything on Shoparno.com?
Are there any perks of signing up on Shoparno.com?
What is Shoparno Credit?
Can I use Shoparno Credit to purchase any product or deal on Shoparno.com?
What is COD?
Can I pay COD (Cash On Delivery) for every product I buy on Shoparno.com?
Is it safe to save card details on Shoparno.com?
What information does Shoparno.com store when I save my card?
What is the advantage of saving my card on Shoparno.com?
How many cards can I save on Shoparno.com?
Is there a pre-requisite for saving a card and using it?
What kind of cards I can save on Shoparno.com?
My transaction failed but the money was deducted from my account. What do I do?
How does the refund process work and what is the time limit?
Does Shoparno Credit have an expiry date?
I don't have a credit/debit card. Can I still make a purchase at Shoparno.com?
Can I pay in installments (EMI) for a purchase?
What are the different modes of payment on Shoparno.com?
Are there any hidden costs when I make a purchase on Shoparno.com?
I would like to pay when my order is delivered. Is that possible?
Can I pay by cheque upon delivery of my order?
How can I get more Shoparno Credit?
I have Shoparno Credit with multiple expiration dates in my account. Which one will be used when I place an order?
Why am I not getting an option to use Shoparno Credit to make a purchase?
Guidelines For Writing Product Reviews
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